Job Description

Job Description

Job Description

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.

This is a part time position with various hours between 1st and 2nd shift. Must have weekend availability (Friday, Saturday AND Sunday).

This position is eligible for discounted downtown parking, DailyPay, free employee meals, hotel and restaurant discounts and more.

SUMMARY

Greet and assist all guests who enter the valet motor lobby and/or main lobby. Ensure guest’s satisfaction by caring for guests’ luggage/items and parking guest’s vehicles. As a guest service ambassador you will unload, deliver, or load luggage upon guest arrival and departure while maintaining a positive and professional attitude, at all times.

ESSENTIAL FUNCTIONS

· Assist guests with any needs; specifically valet and bellman needs.

· Drive and park guest’s vehicles safely and in a timely manner.

· Perform any bell service needs that guests may request.

· Provide a safe working environment.

· Understand, follow and maintain AHC guest service standards.

· Inspect airlock and motor lobby to ensure area is always neat and clean.

· Monitor any valet parking department equipment (bell carts, bell stand etc.) and inform a manager or supervisor of any needed repairs.

· Attend departmental meetings.

· Follow AHC handbook policies and standard operating procedures.

· Actively working, always looking for ways to assists guests and going above and beyond to provide guest service.

· Ensuring the quality and level of service that the General Manager, Parking Manager, Manager on Duty and Guests expect is excellent and follows our company standards and policies.

· Reads or listens to Daily Beat.

· Reads and understands all memos that pertain to their department

· Uses other AHC hotels and staff as resources.

· Must be or become TIPS certified.

· Complete all daily responsibilities/cleaning task list.

· General knowledge of PMS

· Advanced knowledge of Grand Rapids/greater Grand Rapids area

· Ability to lift large parcels

· Ability to build guest relationships

DAILY RESPONSABILITIES

· Actively monitor motor lobby for guest’s arrival.

· Readily retrieve guest’s vehicles from the parking ramp.

· Ensure guest’s satisfaction upon arrival and departure.

· Maintain airlock and motor lobby cleanliness and overall deep cleaning.

· Follow our hotel green policies.

· Ensure trash/recyclables are taken out.

· Ensure the bell carts are vacuumed.

· Follow AHC guest service standards.

· Actively work with fellow valet staff, while following all departmental rules.

· Any other additional responsibilities that may be asked by General Manager, Parking Manager, Manager on Duty or Supervisor.

· Setting up guest amenities

· Conducting shoe shines

· Working with integrity

· Handling confidential guest information

QUALIFICATIONS

· Must be able to run, walk, and stand for upwards of 8 hours.

· To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

CERTIFICATES, LICENSES, REGISTRATIONS

· Vehicle operator’s license

· Tips certification is preferred

EDUCATION and/or EXPERIENCE

· High school diploma or equivalent preferred

· related experience is preferred.

Job Tags

Part time, Casual work, Weekend work, Sunday, Day shift, Saturday, Afternoon shift,

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